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"How one feels about a place, how one interprets it... these are all less quantifiable, but crucially important, aspects of accessibility. A place that supports people's activities and desires, permits them to be and do what they want, and causes them a minimum of pain, frustration and embarrassment is more accessible than a place that confuses, harasses, or intimidates people."

from Rob Imrie: Oppression in the Built Environment
The Disability Reader - Tom Shakespeare (Ed.)